The Future of Loyalty – Artificial Intelligence (AI) & Machine Learning
In 5 to 10 years, the loyalty industry will look very different than it does today due to massive disruption.
The Future of Loyalty – The Changing Industry Structure
The loyalty industry today is broadly structured in a way to deliver the main components of the loyalty program value chain.
The Future of Loyalty – The Changing Objectives of Loyalty
As loyalty continues to change, there are 4 key objectives that make it vital to strategic business growth.